Frequently Asked Questions (FAQ)
General
- What is TeraCLOUD？
- How big is 1 Terabyte？
- Can I use TeraCLOUD without creating an account？
- What is the difference between free and premium accounts？
- What operating environments are supported？
- Where are TeraCLOUD's servers located？
- What is the maximum speed？
- What kind of storage does TeraCLOUD use？
- Can I use WebDAV compatible apps？
- Which URL should I use for WebDAV connections？
- Upload・Download data in batches and synchronize folders
- My account is out of space
- Why doesn't deleting files free space on my account？
- Is there a safer way to keep my information than using an ID and password？
- Can I share my account？
- TeraCLOUD Referral Bonus
- Uploads and downloads are slow
Account and Payment
The File Browser
- How to use file and folder sharing
- How do I share files and folders？
- How can I check which files and folders are being shared？
- How do I update files and folders that are being shared？
- What characters can be used in an access-phrase？
- Can I share files and folders with other users？
- How do I turn off file and folder sharing？
- Can I set an expiration date for the shared link？
- What happens if I delete files and folders with a valid shared link？
- I received an error message. What should I do？
- How to use the File Browser
- How to open the File Browser
- How do I use the File Browser？
- How do I upload and download files？
- How do I use image viewer？
- Files are not uploading
- Is there a limit on the file size that can be uploaded？
- The remaining capacity is smaller or larger than the uploaded file capacity
- Is there a limit to the number of files I can upload at once？
- How do I use Dataset Editor？
- How do I access the backup area？
- My smartphone is not displaying files or folders
About use
Apps
More information about compatible WebDAV applications can be found here.
Contact Us
If you do not see the information you are looking for, please contact us using the inquiry form.