Frequently Asked Questions (FAQ)
General
- What is TeraCLOUD？
- How big is 1 Terabyte？
- What is My Page？
- What is WebDAV？
- What operating environments are supported？
- Where are TeraCLOUD's servers located？
- What is the maximum speed？
- What kind of storage does TeraCLOUD use？
- Can I use WebDAV compatible apps？
- Do free accounts expire？
- Which URL should I use for WebDAV connections？
- Upload・Download data in batches and synchronize folders
- Uploads and downloads are slow
- What happens if my account exceeds the storage limit？
- Why doesn't deleting files free space on my account？
- Is there a safer way to keep my information secure than using an ID and password？
- About TeraCLOUD's Referral Bonus
- Can I share my account？
- Can I use TeraCLOUD without creating an account？
Account and Payment
- Create and delete accounts
- Login and Settings
- Log into My Page (account information page)
- I forgot my password. How do I reset it？
- How do I change my password？
- How do I update my e-mail address？
- How to unsubscribe from promotional mail
- How do I set up apps connection to my TeraCLOUD account？
- Set up language settings
- Can I issue multiple Apps Password？
- Payment
- Plans and Upgrades
The File Browser
- How to use file and folder sharing
- How do I share files and folders？
- How can I check which files and folders are being shared？
- How do I update files and folders that are being shared？
- What characters can be used in an access-phrase？
- Can I share files and folders with other users？
- How do I turn off file and folder sharing？
- Can I set an expiration date for the shared link？
- What happens if I delete files and folders with a valid shared link？
- How do I download a shared file？
- I attempted to open a shared file, but I got an error notice. What should I do？
- How to use the File Browser
- Opening the File Browser
- How do I use the File Browser？
- How do I upload and download files？
- How do I use Image Viewer？
- My file browser isn't displaying files or functioning properly
- Files are not uploading
- Is there a limit on the file size that can be uploaded？
- The remaining capacity is less than the uploaded file capacity
- Is there a limit to the number of files I can upload at once？
- How to retrieve a file from a ZFS snapshot
- How do I use Dataset Editor？
- How do I access the backup area？
- My smartphone is not displaying files or folders
About use
Apps
More information about compatible WebDAV applications can be found here.
Contact Us
If you do not see the information you are looking for, please contact us using the inquiry form.