Online Support
General
- What is TeraCLOUD？
- How big is 1 Terabyte
- Can I use TeraCLOUD without creating an account？
- What is the difference between free and premium accounts？
- What operating environments are supported？
- Where are TeraCLOUD's servers located？
- Can I share files and folders with other users, or make them public？
- What is the maximum speed？
- What kind of storage does TeraCLOUD use？
- Can I use WebDAV compatible apps？
- Which URL should I use for WebDAV connections？
- Can I upload and download files in batches, or synchronize folders？
- The remaining capacity is smaller or larger than the uploaded file capacity
- My account is out of space.
- Why doesn't deleting files free space on my account？
- Is there a method to keep more than an ID and a password in a secure manner？
- How to unsubscribe from promotional mail.
- Can I share my account with multiple users？
- Referral Bonus
- Uploads and downloads are slow.
Account and Payment
The File Browser
- How to use File Browser
- How do I log in？
- How do I use the File Browser？
- How do I upload and download files？
- How do I use image viewer？
- Some files can not be uploaded.
- Is there a limit on the file size that can be uploaded？
- Is there a limit to the number of files I can upload at once？
- How do I use Dataset Editor？
- My smartphone is not displaying files or folders. How do I fix this？
- How to use file and folder sharing
- How do I share files and folders？
- How can I check which files and folders are being shared？
- How do I update files and folders that are being shared？
- What characters can be used in an access-phrase？
- How do I turn off file and folder sharing？
- Can I set an expiration date for the shared link？
- What happens if I delete files and folders with a valid shared link？
- I received an error message. What should I do？
About use
Apps
For more information about apps, please refer to the apps download page.
Contact Us
If you do not see the information you are looking for, please contact us using the inquiry form.