Online Support
General
- What is TeraCLOUD?
- How much is 1 TB?
- Can I use TeraCLOUD without registering an account?
- What is the difference between free and paid accounts?
- What environments are supported?
- Where are the TeraCLOUD servers?
- Can I share files and folders with other users, or make them public?
- What is the maximum speed?
- What kind of storage does TeraCLOUD use?
- Can I use WebDAV client software?
- Which URL should I use for WebDAV connections?
- Can I upload and download files in batches, or synchronize folders?
- The remaining capacity is smaller or larger than the uploaded file capacity
- My account is out of space.
- Is there a way to securely store more than ID and password?
- I want to stop receiving promotional mail.
- Uploads and downloads are slow.
Your Account
- How do I register my account?
- How do I add capacity?
- What payment methods are available?
- How do I unsubscribe through PayPal?
- How do I access and view My Page (account information confirmation page)?
- I forgot my password.
- How do I change my password?
- How do I change my e-mail address?
- Can I change from a paid account to a free account?
- What happens to my data when changing from a paid account to a free account?
- Do free accounts expire?
- Can I delete my account?
- Can I share my account with multiple users?
The File Browser
- How to use File Browser
- How to use file and folder sharing
- How do I share files and folders?
- How can I check which files and folders are being shared?
- How do I update files and folders that is being shared?
- What characters can be used in an access-phrase?
- How do I turn off file and folder sharing?
- Can I set an expiration date for the shared link?
- Can I restrict access?
- What happens if I delete files and folders with a valid shared link?
- I get an error message. What should I do?
About use
Clients
For more information about WebDAV-compatible applications, please refer to the client download page.
Contact Us
If you do not see the information you are looking for, please contact us using the inquiry form.