I received an error message. What should I do?

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File and Folder Sharing Errors

Likely causes and solutions for file and folder sharing errors are described below.

"Shared objects don't exist. Please confirm that the URL is correct."

1) An error in the share link

It's possible that a portion of the sharing link is missing or wrongly written. Check to see if the share link's beginning or end have been omitted, and if there are any extra characters in the link that do not belong.

2) The file or folder is no longer shared or does not exist

Confirm that the file or folder is still being shared with the person who provided the share link.

 


Updated January 14, 2021