Please check our FAQ and how-to pages before contacting us.
Frequently Asked Questions
- I forgot my password.
- Can I share files and folders with other users?
- Can I share my account?
- Can I use WebDAV compatible apps?
- What is WebDAV?
- Can I upload and download files in batches and synchronize folders?
- Manage my accounts capacity.
- Why isn't deleting files freeing up space on my account?
- Unsubscribe from promotional mail.
- How do I cancel my upgraded capacity subscription?
- Can I delete my account?
If you do not find the information you need in our support documentation, please contact us using the form below.
Enter "None" in the "UserID" field if you do not have a TeraCLOUD account.
Please check the following page before contacting us about bugs or problems.
Inquiries are handled in the order received. We try to respond as quickly as possible, but response times may vary depending on the content of your inquiry and how many others we have received.
Inquiries received on Saturdays, Sundays, and Japanese holidays will be handled after the next business day.
*TeraCLOUD Support offers both English and Japanese assistance.
TeraCLOUD receives many inquiries weekly, as a result, there may be a delay in addressing your inquiry.
Please be understanding as TeraCLOUD works diligently to appropriately handle all customer inquiries.