Top / Contact

Please check our support documentation before contacting us.

Frequently Asked Questions

Inquiry Form

If you do not find the information you need in our support documentation, please contact us using the form below.
You may enter "None" in the "UserID" field if you do not have a TeraCLOUD account.

Please include the following information when contacting us about bugs or problems.

Telling us as much as you can about these details will help us address your issue more effectively.

Inquiries are handled in the order received. We try to respond as quickly as possible, but response times may vary depending on the content of your inquiry and how many others we have received.
Inquiries received on Saturdays, Sundays, and Japanese holidays will be handled after the next business day.

*Please contact us in English or Japanese.


TeraCLOUD receives many inquiries weekly, as a result, there may be a delay in addressing your inquiry.
Please be understanding as TeraCLOUD works diligently to appropriately handle all customer inquiries.

Specialized Inquiries

Create My Account (10GB Free)

Easy one-minute registration! Start backing up today!
Works online, Windows, Mac, iOS and Android