Please check our support documentation before contacting us.
Frequently Asked Questions
- I forgot my password.
- Can I share and publish files and folders with other users?
- Can I share my account with multiple users?
- Can I use WebDAV compatible apps?
- Can I upload and download files in batches, or synchronize folders？
- The capacity has become full.
- Why doesn't deleting files free space on my account？
- I want to stop the delivery of service / campaign mail.
- How do I cancel my upgraded capacity subscription？
- Can I delete my account?
Inquiry Form
If you do not find the information you need in our support documentation, please contact us using the form below.
You may enter "None" in the "UserID" field if you do not have a TeraCLOUD account.
Please include the following information when contacting us about bugs or problems.
- The operating system and version you are using（e.g., Windows 10, macOS Catalina, iOS 14, etc.）
- The web browser you are using (e.g., Chrome, Safari, etc.) or the name of the WebDAV application you are using
- Specific situations and symptoms
- Please also include the following information if you can find it:
- Any error messages
- Please also include the following information if you can find it:
Telling us as much as you can about these details will help us address your issue more effectively.
Inquiries are handled in the order received. We try to respond as quickly as possible, but response times may vary depending on the content of your inquiry and how many others we have received.
Inquiries received on Saturdays, Sundays, and Japanese holidays will be handled after the next business day.
*Please contact us in English or Japanese.
TeraCLOUD receives many inquiries weekly, as a result, there may be a delay in addressing your inquiry.
Please be understanding as TeraCLOUD works diligently to appropriately handle all customer inquiries.