My account is out of space

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Additional Capacity Support

All TeraCLOUD users can to upgrade their free account to a premium account. There are three premium account tiers available: 300GB, 3TB, and 10TB. Users can sign up for monthly or annual subscriptions, paying through PayPal.

Pricing information can be found on TeraCLOUD's homepage.

Other Helpful Links:

Payment Methods

How to Add Capacity

ZFS snapshots and available capacity

TeraCLOUD periodically creates snapshots using the features of ZFS. On a three-hour basis, snapshots will be captured for data back-up in cases of accidental deletion or user based errors. The most recent eight screenshots will be registered on your account. In addition, daily snapshots will also be captured for the same purposes. The most recent fourteen screenshots will be registered on your account.

 ZFS snapshots save the state of a filesystem at a given point in time. Please see here for details.

Capacity is not created upon the deletion of already existing files due to remaining snapshot copies. As new snapshots are captured, older snapshots (beyond the eighth-most recent three-hour snapshot and the 14th most recent daily snapshot) disappear. It may take up to a few days for the user's available capacity to increase.

Viewing and deleting ZFS snapshots

You can view and manipulate your account's snapshots in the data set editor.

Caution

In the case where the user's account runs entirely out of data (0 bytes available), moving or deleting files will no longer be an available function. This is due to there no longer being any free space to rewrite the metadata for file operations. It is possible to free space by deleting snapshots to restore these functions.

When a TeraCLOUD account completely runs out of space, ZFS snapshots will automatically deleted.

If you are unable to free capacity on your account, please contact TeraCLOUD Support.

*ZFS snapshots may be deleted automatically to create free space for a current upload is in progress.

 
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Updated October 1, 2021