My smartphone is not displaying files or folders. How do I fix this?

Top / Support / The File Browser / How to use File Browser / My smartphone is not displaying files or folders. How do I fix this?

My smartphone is not displaying files or folders. How do I fix this?

If your smartphone is having issues displaying files and folders, please try the following methods listed below.

Method 1

Restart your web browser and open the File Browser again. 

Method 2

Clear the cache in your web browser.

In order to remove the cache, users must search the support information for the web browser they are using.

Checklist

If you still find issues regarding this issues, please contact TeraCLOUD support for further assistance.


Updated November 30th, 2021