Delays in File Browser display for some customers (Resolved)

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This issue was resolved on January 8, 2020. We apologize for the continued inconvenience.
As an apology, we are sending a one-year license code for 10GB of additional storage to all customers registered by January 9, 2020. Please refer here for details.

Delays in File Browser display for some customers (Resolved)

Posted 2019-1-9

As of December 26, 2019, some customers may experience a delay in displaying the File Browser.

TeraCLOUD has confirmed this to be a problem and will fix it in the next update. The update schedule will be announced as soon as it is confirmed.

This symptom occurs when a large number of files and directories are present, causing a delay in displaying the listing. There is no effect on file download / upload speed.

As an apology for the inconvenience to our customers, we have introduced a bandwidth increase from the standard 10Mbps to 50Mbps for continuous transfers that exceed a defined length of time. This policy is scheduled to remain in effect until this issue is resolved. Both the File Browser and third-party WebDAV clients are subject to this bandwidth increase.
*Please note that schedules and specifications are subject to change without notice.

We apologize to our customers for the inconvenience, and we ask for their patience as we work toward a resolution.